You can add comments when you view the details of an alert. Use comments to share useful information and note the actions that need to be taken to resolve the threat. Comments in the conversation are shown in reverse chronological order. When you add comments,
CylanceGUARDsends email notifications.
- On the menu, clickEscalations.
- Click the alert that you want to add a comment to.
- On the right pane, in theActivitytab, type your comment in theCommentsbox.
- If you want to attach a file, clickAdd attachmentsand select the file that you want to add.
- ClickSend.The comment is added to the conversation and the text box is cleared.