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  3. CylanceGUARD User Guide
  4. Overview

Overview

CylanceGUARD
 is a subscription-based, 24x7-managed extended detection and response (XDR) service that provides actionable intelligence for customers to prevent threats quickly, while minimizing alert fatigue without requiring additional resources. This service is fully integrated with
CylancePROTECT
,
CylanceOPTICS
,
CylanceGATEWAY
, and third-party vendors to provide holistic and unified telemetry across all endpoints and enable highly skilled
BlackBerry
 analysts to threat-hunt through customer environments to find and contain threats, prevent major breaches, and allow organizations to mature their security posture.
BlackBerry
 has the strategy, expertise, and technology to protect an organization by analyzing, preventing, and containing threats as well as large-scale breaches.
CylanceGUARD
 requires
CylancePROTECT
 and
CylanceOPTICS
, which are a part of the
BlackBerry Spark Suite
 and
Cyber Suite
. The suites also include
CylanceGATEWAY
 which is applicable to
CylanceGUARD
 Advanced subscriptions. For more information, see the Product requirements.

What's included in the subscription

The following table highlights the features that are included in
CylanceGUARD
 Advanced and
CylanceGUARD
 Essentials subscriptions.
The
CylanceGUARD
 Advanced subscription includes closed-loop communications and access to a
CylanceGUARD
 analyst to help navigate incidents and provide regular updates and ongoing review of the overall threat prevention status. Optionally, Advanced customers are also eligible to secure services for third-party applications, such as for integrating and managing telemetry data from SIEM.
Feature
CylanceGUARD
 Advanced
CylanceGUARD
 Essentials
Customized product configuration, optimization, and assurance (including
BlackBerry
 product onboarding)
√
√
Email, portal, and mobile alert escalation management
√
√
24x7x365 monitoring
√
√
Automated and proactive threat hunting (Alert, intelligence, and methodology hunting)
√
√
Defined service levels
√
√
Outreach for critical alerts
√
√
Access to
CylanceGUARD
 analysts for incident response, guidance, and strategy
√
Monthly reports on activity and threat landscape
√
Quarterly reports and ongoing prevention review with
BlackBerry
 experts
√
Support for third-party solution integration
√
1
1
 You must obtain a third-party solution (for example, for SIEM integration). For more information, see Supported third-party integrations.

Feature descriptions

  • Customized product configuration, optimization, and assurance
    : Leverage the expertise of
    Cylance Endpoint Security
     ThreatZero experts for a personalized, white-glove service to optimize the
    CylanceGUARD
     solution.
  • Email alerts and escalation management
    : Receive email notifications.
  • 24x7x365 monitoring
    :
    CylanceGUARD
     analysts are monitoring all day and night on all 365 days of the year to follow up on triggering events.
  • Automated and proactive threat hunting (Alert, intelligence, and methodology hunting)
    : This includes ongoing collection of artifacts and information to facilitate hunting of potential security threats. Threat hunting occurs using various different methods, including alert-based, intelligence, and methodology hunting, leveraging proven methods that identify potential attacks, data exfiltration, unauthorized access, or other potential vectors of compromise in the environment.
  • Defined service levels
    : Service levels for security event investigation, median incident resolution time, and
    CylanceGUARD
     monthly reports are defined.
  • Outreach for critical alerts
    : When there is a critical alert,
    CylanceGUARD
     analysts reach out to make sure the customer is aware of the situation.
  • Access to
    CylanceGUARD
     analysts for incident response guidance and strategy
    : When a threat has been identified, consult
    CylanceGUARD
     analysts to guide you through your incident response plan. For example, you can engage the
    BlackBerry
     Security Services Incident Response team, who will work together with an analyst to guide you to a resolution as quickly as possible. 
  • Monthly reports on activity and threat landscape
    : Receive monthly reports on activity and the threat landscape.
  • Quarterly reports and ongoing prevention reviews
    :
    BlackBerry
     experts provide insight and knowledge to help obtain and maintain a state of prevention.
  • Support for third-party solution integration
    : Integrate
    CylanceGUARD
     with third-party solutions for managed XDR services in a single unified console to improve visibility and control of security incidents.