CylanceGUARD users can receive notifications through the BlackBerry AtHoc mobile app when a security incident is escalated to their organization. The AtHoc mobile app is another channel from which users can be notified as soon as possible of any incidents that require attention. From the app, users can quickly access the CylanceGUARD portal from their mobile device and learn more about the incidents.
Before you begin: Register the AtHoc mobile app for the CylanceGUARD service.
When a security incident is escalated to you, you will receive a "Guard" notification from the AtHoc app.
Tap the AtHoc icon to open the BlackBerry AtHoc mobile app.
In the AtHoc app, security incidents that are escalated from CylanceGUARD have different icons depending on the severity level.
You can tap more to see some more details about the alert. Make note of the case number.
Tap More Info to jump to the CylanceGUARD user portal.
If you're already logged in, you'll be taken directly to the escalation details screen in the CylanceGUARD user portal.
From the Escalations screen, search for and tap the case number that you made note of earlier to view full details and comments from CylanceGUARD analysts.
From the escalation details screen, you can do the following:
You have successfully responded to an escalation in CylanceGUARD from the AtHoc app!
For more information about handling escalations in CylanceGUARD, see Escalations in the CylanceGUARD User Guide.
To learn more about the BlackBerry AtHoc mobile app, see the BlackBerry AtHoc content.