- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- BlackBerry Docs
- BlackBerry AtHoc
- 7.4
- Desktop App Installation and Administration Guide
- Troubleshoot desktop app issues
- Connection issues
- Check your ability to receive alerts
Check your ability to receive alerts
After the desktop app launches successfully, the
appears on your screen, indicating that you are connected to the
![Globe icon](/content/docs-blackberry-com/en/id-comm-collab/blackberry-athoc/desktop-apps/7_4/desktop-admin/_jcr_content/assetversioncopies/403eede2-0257-47dd-9dc9-a907e741e9e1.original.png)
BlackBerry AtHoc
server and are ready to receive alerts.![The Globe icon shown in the system tray](/content/docs-blackberry-com/en/id-comm-collab/blackberry-athoc/desktop-apps/7_4/desktop-admin/_jcr_content/assetversioncopies/19b25112-5d65-4d61-90da-abf53005bb76.original.png)
If the desktop app has been installed but it is disconnected from the
BlackBerry AtHoc
server, the icon is grayed-out with a red circle with a white "x".![The Alert icon shown in the system tray](/content/docs-blackberry-com/en/id-comm-collab/blackberry-athoc/desktop-apps/7_4/desktop-admin/_jcr_content/assetversioncopies/82ebf9c6-8f97-415a-be50-97797848ffc5.original.png)
When the desktop app is disconnected, the app cannot receive alerts.
Windows: If your account has been disabled, the icon appears in gray with a yellow circle (
) and you cannot receive alerts.
![The Disabled icon](/content/docs-blackberry-com/en/id-comm-collab/blackberry-athoc/desktop-apps/7_4/desktop-admin/_jcr_content/assetversioncopies/4c87bb90-8fab-4060-b374-fffdb4cdec11.original.png)