View the diagnostic log Skip Navigation

View the diagnostic log

The diagnostic log allows you to view various logs and events and export that information to a .csv file, which can be then sent to
BlackBerry AtHoc
customer support for troubleshooting purposes. You can export a maximum of 30,000 events.
  1. In the navigation bar, click Settings icon.
  2. In the
    System Setup
    section, click
    Diagnostic Log
    . The diagnostic log appears.
  3. Optionally, click
    to refresh the log manually and show the most recently received alerts.
  4. Optionally, click
    Clear Log
    to remove all entries from the log.
    You must be logged in to the System Setup (3) organization and have system administrator permissions to clear the diagnostic log
  5. Optionally, click
    to export the contents of the log to a .csv file.
  6. Click
    Current Page
    or the number of events that you want to export.