Configure failover settings Skip Navigation

Configure failover settings

Do not modify the following settings without first consulting
BlackBerry AtHoc
customer support.
Most settings in the Desktop App settings page are established during the initial installation and configuration with the assistance of
BlackBerry AtHoc
customer support. The settings in the Failover section of the Desktop App settings page are used to enable the primary
BlackBerry AtHoc
server to fail over to a secondary server when the primary server becomes unresponsive and CUs fail.
  1. In the navigation bar, click The Settings icon.
  2. In the
    Devices
    section, click
    Desktop App
    .
  3. On the
    Desktop App
    window, scroll down to the
    Failover
    section.
  4. Enter the URL for the failover server.
  5. Select a value from the
    Reconnect attempts before Failover
    list.
    This setting specifies the number of attempts that the Desktop app makes to contact the primary server before switching to the failover server.
  6. Click
    Save
    .