Configure devices Skip Navigation

Configure devices

If you are an administrator, you can use the Devices screen to verify available devices, check settings, set the device delivery priority for enabled personal devices, and enable and disable devices. You can also control and edit permissions to make certain device addresses available only to operators, or to end users, or to both roles.
Availability of delivery devices other than the
desktop software depends on the
BlackBerry AtHoc
edition and licensed delivery devices. Contact your
BlackBerry AtHoc
account manager for details.
When a device's common name, display name, group order, or contact information is updated, it is captured in the operator audit trail. To view these entries in the operator audit trail, click  The Settings icon >
System Setup
Operator Audit Trail
.  Select
Delivery Device
from the
list. Select the
Search by Specific Actions(s)
option and then select specific actions from the
  1. In the navigation bar, click The Settings icon.
  2. In the
    section, click
    Personal Devices
    tab of the Devices screen displays the available devices and their details in a table with the following columns:
    • Device Name
      : Displays a description of the device type.
    • Delivery Gateway
      : Displays the designated delivery gateways, if applicable.
    • Group
      : Displays the type of alert that gets delivered, such as email or phone.
    • # Users
      : Displays the number of users that have the personal device enabled in their profile.
    Disabled devices are grayed out in the display. Disabled devices are not available for delivering alerts. Each device has a default delivery template that defines the appearance and formatting used to deliver alerts.
  3. Optionally, use the
    Search For Device
    The Search icon field to search for a device. Click
    , and select from the
    Delivery Gateway
    , and
    drop-down menus to refine the search results.
  4. Optionally, click the
    Mass Devices
    tab to view and edit mass devices.
  5. Click the device name to configure the related template.
For more information on device configuration, see View and edit device details.