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External events

BlackBerry AtHoc
improves emergency managers' situational awareness by providing alerts for external events that impact their organization and employees. External event categories include: Earthquake, Fire, Hurricane, and Flood.
When external events are enabled, Organization Administrators can define the locations and external events they want to monitor. When an external event occurs that impacts a selected location, it appears in the Inbox in the
BlackBerry AtHoc
management system and on the live map. Operators can also receive notifications on their chosen devices (email, SMS, and mobile app) when events that impact their selected locations appear in the Inbox.
  • IsExternalEventSupported must be enabled by a System Administrator in
    Feature Enablement
  1. In the navigation bar, click Settings icon.
  2. In the
    section, click
    External Events
  3. On the
    External Events
    screen, in the
    Your Organizational Area
    section, click The Edit icon.
  4. On the map, do any of the following:
    • Click
      Create Custom Locations
      , and then select a shape. Click and drag on the map to draw a shape.
    • Click
      Select Predefined Locations
      , and then select a location from the pull-down menu.
    You can create multiple custom locations and select multiple predefined locations. You can select a combination of custom and predefined locations.
  5. Click
  6. In the
    External Event Types
    section, select the types of external events to receive in the Inbox.
    If the external event type you need is not listed, you can submit a request to add it. Go to the
    BlackBerry AtHoc
    support portal at: https://www.blackberry.com/us/en/support/enterpriseapps/athoc/support-request. Include the Event Type keyword and region in the support request form. If available, provide the external event feed source. For example: COVID-19, United States, https://tools.cdc.gov/api/v2/resources/media/404952.rss.
    RSS, Geo-JSON, CAP, and ATOM formats are supported. Each requested feed type must have consistent location data and event type information. Requested feed types should be applicable to a regional (for example U.S. West Coast), national, or international area. For more information, see "Request a new external event type" in the
    BlackBerry AtHoc
    External Events
  7. Optionally, in the
    Setup Admin Notifications
    section, click
    Select Targets
  8. On the
    dialog, select the operators to notify when an external event occurs in the selected organizational areas. All external events that impact the organizational area appear in the Inbox in the
    BlackBerry AtHoc
    management system and on the live map. The operators you select will receive an alert about the event on the selected devices.
  9. Click
  10. From the
    pull-down menu, select the devices (email, SMS, and mobile app) that the targeted operators will receive notifications on. You can select more than one device.
  11. From the
    pull-down menu, select the interval to send the event notifications at. Choose
    24 Hrs
    48 Hrs
    . One notification is sent for each event category. For example, Earthquake.
  12. Click