Create an alert template Skip Navigation

Create an alert template

Advanced Alert Managers and administrators can create new alert templates.
  1. In the navigation bar, click
    Alerts
    >
    Alert Templates
    .
  2. On the
    Alert Templates
    screen, click
    New
    .
  3. On the
    New Template
    screen, select or enter values in the following sections. For more information on completing each section, click the links to the
    BlackBerry AtHoc
    Create and Publish Alerts
    guide:
  4. Configure the schedule for the alert template. See Configure the schedule for an alert or alert template.
  5. Click
    Preview and Save
    or
    Save
    .
  6. On the alert template preview screen, do any of the following:
    • In the
      Original Content
      section, review the title, body, response options, more info links, location, attachments, and targeted users, groups, and organizations in the original alert template content.
    • In the
      Device Summary
      section, review the selected devices. This section displays the percentage of targeted users that are reachable by each selected device. This section also displays any selected device delivery preferences and mass devices.
  7. If Email is a targeted device, review and edit how the email alert will appear to end users in the
    Email Preview
    section. You can do any of the following:
    • Select the
      Include Map
      option to include the location selected in the template as a map in the alert. Users who receive the alert can click the image of the map in the alert to go to an interactive map. This option is only available when a location is selected in the Content section.
    • Select a custom delivery template from the
      Custom Template
      pull-down menu.
      BlackBerry AtHoc
      provides default templates for each alert severity: High, Moderate, Low, Informational, and Unknown. If you do not select a template, the custom delivery template associated with the selected alert severity is used. If a template is selected, that email delivery template will always be used with email alerts.
      If you select a custom template that your email delivery system does not support, the default template is used.
    • Click
      Edit & Format
      . On the
      Edit & Format
      dialog, use the text editing tools to modify the formatting of the title and body text. Click
      Apply
      .
      Do not edit the title or body of any email alert template that requires additional details when published. Email templates should be edited only during publishing. Use this option only for alerts with content that does not change.
    Your formatting updates are displayed in the
    Email Preview
    section.
  8. Click
    Save
    .
If the
Add bilingual
option is selected in the template settings, the
Preview and Save
button is not available. Click
Save
.