Activate an alert template when an alert is received Skip Navigation

Activate an alert template when an alert is received

You can use alert placeholders in alert templates that are triggered by an incoming alert. When set up, the incoming alert type automatically publishes an alert to targets specified in the alert template at publishing time. Response options, locations, and attachments can be included in the triggered alert.
For example, you can set up an alert template that responds to a mobile user when the user sends an emergency alert. To set up the trigger, create an alert template with the alert placeholders. Or, if you receive an incoming alert from a Connect organization, you can forward it to other organizations you are connected to. To learn how to create rules for handling incoming alerts, see "Manage alert rules" in the
BlackBerry AtHoc
Incoming Alerts in the Inbox
guide.
If an incoming alert targets a map location, the location is automatically added to the triggered alert. The alert then targets organizations or users that have locations within the specified map area.
When an incoming Connect or mobile app alert from a connected organization triggers another alert, any attachments in the incoming alert are not included in the triggered alert.
Use the following alert placeholders in an alert template:
  • $SenderName$
  • $SenderContacts$
  • $InboundEventTitle$
  • $InboundEventBody$
To add the alert placeholders, complete the following steps:
  1. In the navigation bar, click Settings icon.
  2. In the
    Basic
    section, click
    Alert Templates
    .
  3. On the
    Alert Templates
    screen, click
    New
    to create a new alert template that will respond to an incoming alert, such as "I have an emergency."
  4. In the
    Content
    section, enter an alert name and a description that will be sent when the incoming alert is received.
    For example,
    Name:
    Please help!
    Description:
    $SenderName$ needs help and sends the following message: $InboundEventTitle$ $InboundEventBody$ $SenderName$'s info: $SenderContacts$
  5. Complete the alert template by selecting your targeted users and devices.
    You should not add a target location. Incoming alerts that have target locations will override locations in the template.
  6. Click
    Preview and Save
    .
  7. On the preview screen, review the template content.
  8. Click
    Save
    .
  9. Create or edit an incoming alert by following the instructions in the "Configure mobile alert settings" section of the
    BlackBerry AtHoc
    Incoming Alerts in the Inbox
    guide. In the
    Run Alert Template
    list, select the alert template you just created, then click
    Save
    .
You now have the option to forward or trigger other alerts based on an incoming alert.