Create delivery templates Skip Navigation

Create delivery templates

Delivery templates can be managed at the system, enterprise, or organization level. Inheritance rules can change who can use these entities. Verify that you are creating them at the correct organization level in the enterprise. For more information, see “Manage common content with inheritance” in the
BlackBerry AtHoc
Plan and Manage Enterprise Organizations
guide.
The easiest way to create a delivery template is to duplicate an existing one and then edit it. For information on how to duplicate a template, see Duplicate delivery templates.
  1. In the navigation bar, click Settings icon icon.
  2. In the
    Basic
    section, click
    Delivery Templates
    .
  3. On the
    Delivery Templates
    screen, click
    New
    and select one of the following options:
    • Desktop Popup
      for alerts that appear on user computer screens.
    • Email
      for alerts that are sent to user email inboxes. If you do not know XML, work with
      BlackBerry AtHoc
      customer support to configure the template.
    • XML Feed
      for alerts that are sent to mass devices such as Giant Voice. If you do not know XML, work with
      BlackBerry AtHoc
      customer support to configure the template. XML Feed delivery templates are not visible if the XML Feed device is disabled.
  4. Enter a
    Template Name
    ,
    Description
    , and
    Common Name
    . These should be specific so that users can tell at a glance what the template should be used for.
  5. (
    Desktop Popup and Email Only.
    ) Select a
    Locale
    from the list. The language you select will be used by the system if your alert content is in the same language and if the App Template option for the alert is set to use the default template.
  6. Select the
    Severity
    level that corresponds to the delivery template you are creating. Alert creators can later overwrite the severity level by selecting the
    Use Custom Template
    option on the
    Personal Device Options
    screen when an alert is created or edited.
  7. (
    Desktop Popup and Email Only
    ) Select
    Publishing default for severity/locale above
    if you want the current delivery template to be used by default whenever an alert is created that matches the severity level and locale that you selected in steps 5 and 6.
    Selecting this check box allows you to create a consistent experience for users across the system. When each alert level is assigned its own color scheme, font styles, and size, for example, it makes it possible to recognize the severity of any received alert at a glance.
  8. If you are creating a Desktop Popup template, in the
    Popup Settings
    section, select whether to edit the options using the
    Standard
    controls (buttons and lists) or the
    Advanced XSLT
    controls. If you do not have much knowledge of XSLT, select
    Standard
    .
    For the XML Feed and Email templates, you do not have the option to work with Standard controls; you can only work with the Advanced XSLT controls.
    Before working with Advanced XSLT, ensure that you have knowledge about style sheets or work with
    BlackBerry AtHoc
    customer support to configure the template.
    The following additional steps apply only to the
    Style Settings
    section for Desktop Popup templates.
  9. Customize the
    Font
    settings:
    1. For each element, such as
      Title
      or
      Body
      , select
      Hide
      or
      Show
      in the
      Display
      drop-down to specify whether to display the element in the popup.
    2. For the text of an element, specify the
      Font
      ,
      Font Type
      , and font
      Size
      by selecting options from the drop-down lists and making selections.
    3. For the text of an element, specify the color by pointing to it in the color selection panel or entering a hexadecimal color value. Click
      Apply
      .
  10. Choose the
    Display
    settings:
    1. Specify the
      Border Color
      of the pop-up by clicking the drop-down list and selecting a color. Click
      Apply
      to save the color choice.
    2. Select the
      Border Size
      by clicking the drop-down list and selecting the number of pixels for the width.
    3. Select the
      Background Color
      of the pop-up by clicking the drop-down list and selecting a color. Click
      Apply
      .
    4. In the
      Display Size
      field, select either the
      Full Screen
      or
      Custom
      option.
      If you create a custom display size, make sure the width is set wide enough to accommodate the Severity, Type, and Location information that appears automatically at the top of the desktop pop-up when it is sent.
    5. Optionally, choose a
      Logo Position
      to help brand your organization. You can position the logo in either the top left or top right of the pop-up.
    6. Select the
      Logo
      file using either the organization default or click
      Browse
      to upload a custom file. The file can be in .png, .gif, or .jpg format.
  11. Specify the
    Popup Behavior
    :
    1. Select a
      Location
      on the screen where the pop-up will appear, such as the top right corner.
    2. Select a
      Timeout
      period after which the pop-up will disappear from the desktop. You can specify the value in Seconds, Minutes, Hours, or Days.
    3. Select the
      Entrance Motion
      , which is how the pop-up will enter the screen. The pop-up will either slide in from the right or left side of the screen.
    4. Select the
      Exit Motion
      , which is how the pop-up will leave the screen. The pop-up will either slide out the left or right side of the screen.
  12. Click the
    Preview
    button to view the pop-up. Verify that the layout, colors, fonts, and font sizes are appropriate for the type of alert you are creating.
  13. Click
    Save
    .