Redundant message stop
Redundant message stop prevents users from receiving the same alert on multiple devices after they have responded to the alert on one device. When redundant message stop is enabled, when a user is targeted in an alert on multiple devices, when they respond to the alert from a higher priority device, including email, SMS, mobile app, or mobile device, they do not receive the alert on any additional targeted devices.
Redundant message stop is enabled when:
- Device delivery preference is enabled by a system administrator inSettings>Feature Enablement.
- An administrator sets the delivery order and interval inSettings>Devices>Personal Devices.
- The Device Delivery Preference is set to Organization defined or User preferred on the alert details page when publishing an alert.
If the device delivery preference is set to the default (System defined) all alerts are sent in a single batch (broadcasted) and redundant message stop is not performed.
Redundant message stop is not supported on the desktop app.
For alerts targeted to the mobile app, if the Repeat Notification setting is enabled, redundant message stop is not performed for mobile app alerts, and users continue to receive alert notifications on their mobile app once the alert has been received on the mobile app even if they have responded on another device.
Redundant message stop is only performed on devices that have a response option. By default, the desktop app and mobile app have an acknowledge response if the alert does not have response options. Phones have a response by default if the Requires Acknowledgement option in Personal Devices Options for phones is checked. Other devices do not include a response option unless one or more is included in the alert content.
Redundant message stop is not message termination, which is enabled by default and applies only to phones. For more information, see Message termination.