Skip Navigation

Send an Alert with Escalation

13 steps to get you started

Step 1: Click Alerts

1. Create a new alert

Click Alerts.

Step 2: Click New Alert

2. Click New Alert

Step 3: Click Create a Blank Alert

3. Click Create a Blank Alert

Tip:  You can save time by making and using alert templates. For more information, see BlackBerry® AtHoc® Create and Publish Alerts.

Step 4: Add response options

4. Add at least one response option

The alert ends once a certain number of responses are sent in. You will set this number in a few steps.

Step 5: Click Fill Count and Escalation

5. Click Fill Count and Escalation

Tip: If the alert template is configured to target dependents, the Fill Count and Escalation link does not appear. Go to the Target Users tab in the alert template settings to select targeting with either Fill Count or Dependents.

Step 6: Select the number of required responses

6. Enter the number of responses you require

Step 7: Select response options

7. Choose which response option to count

After the system receives the required number of this response, the alert ends.

Step 8: Select the Enable Escalation option

8. Select the Enable Escalation option

Step 9: Select attribute values

9. Choose an attribute to split the target users into groups

Alerts will be sent to each group sequentially until the fill count is met. A group of users will only get an alert if there were not enough reponses from the previous groups.

Step 10: Choose the escalation order

10. Choose the order of escalation

If the attribute is a list, alerts are delivered in the order defined in the attribute's properties.

Step 11: Set the escalation interval

11. Set the escalation interval

If the first group does not send enough responses to meet the fill count during the interval, alerts go out to the next group according to the escalation priority. 

Step 12: Click Apply

12. Click Apply

Click Apply to save your changes.

Tip: The Target Users section displays the details of the escalation and fill count. 

Step 13: That's It!

13. That's it!

You have successfully configured an alert with escalation!

Select the targeted users and personal devices to complete the AtHoc alert.

To learn more about publishing an AtHoc alert, see BlackBerry AtHoc Create and Publish Alerts.