Skip Navigation

BlackBerry Alert
desktop app for Windows

What’s new in this release?

Each release consists of new and enhanced features and resolved and known issues in the
BlackBerry Alert
desktop app.


  • Support for multiple certificates
    : Support was added for multiple certificates for CAC authentication. This enables users in multiple-user environments to authenticate on a shared computer.
  • Support for multiple desktop client editions
    : Support was added for multiple client editions on the same computer.  When requesting a new desktop app, there are now multiple editions available for
    BlackBerry AtHoc
    BlackBerry Alert
    . Multiple editions can run on the same computer and can point to different organizations on the same 
    BlackBerry AtHoc
    system or on different systems. Multiple instances of the same edition on the same computer are not supported.
    The following client editions are available:
    • BlackBerry Alert
      : 0_BlackBerryAlert
    • BlackBerry AtHoc
      : 1_BlackBerryAtHoc
    • BlackBerry AtHoc
      Alt: 2_BlackBerryAtHocAlt
    • BlackBerry AtHoc
      Aux: 3_BlackBerryAtHocAux


  • Internet Explorer dependency removed
    : The desktop app 7.1 for Windows is no longer restricted to using only Internet Explorer and can now also be used with Chrome, Microsoft Edge, and Firefox. The desktop app now uses the user-defined system default browser when:
    • Self Service or any other URL is launched from the desktop app menu.
    • A desktop alert is delivered to a browser. Deep links in a desktop alert to Self Service or the live map also open in the user's system default browser.


  • BlackBerry Alert
    BlackBerry Alert
    desktop app release 7.0 or later is compatible only with
    BlackBerry Alert
    release 2.0 or later release.
  • Update from previous desktop app versions
    : Users cannot upgrade to
    BlackBerry Alert
    desktop app version 7.0 from previous 6.x releases. Users must uninstall any existing 6.x desktop app clients before installing 7.0.
  • Registration process
    : After installing the Windows desktop app, if the Defer to Self Service authentication method is configured, users are redirected to Self Service to generate a registration code to complete the registration process and connect.
  • Localization
    : The About screen and its tabs are fully localized.
  • C++ client migrated to C#
    : The desktop client was updated from using C++ technology to using the C# language. This update enables support for .net framework 4.5 and later releases and simplifies creating the desktop client MSI.
  • 508 compliance
    : 508 compliance improvements were made in the following areas:
    • Screen readers (for delivered alert content, response options, and desktop app contents)
    • Color contrast ratio
    • Mouse navigation
    • Keyboard navigation