Prioritize personal devices for dependents Skip Navigation

Prioritize personal devices for dependents

  • Device delivery preference must be enabled for the organization.
  • At least one personal device must be enabled in the organization.
  • The dependent must have at least one enabled device with an address in their profile.
  • You must have enterprise administrator, organization administrator, end user manager, or advanced alert manager permissions to prioritize personal devices for a dependent.
  1. Log in to the
    BlackBerry Alert
    management system.
  2. Click
    Users
    >
    Users
    .
  3. On the
    Users
    page, select the user whose dependents you want to update.
  4. On the user details page, click
    More Actions
    >
    View Dependents
    .
  5. On the
    Dependents
    screen, click
    Prioritize personal device
    .
  6. On the
    Prioritize personal device
    window, click The Reorder icon and drag to reorder the device. Personal devices are prioritized according to their position in the list, with the highest priority device appearing on top.
  7. Click
    Save
    .