Self Service Skip Navigation

Self Service

  1. In the navigation bar, click The Settings icon.
  2. In the
    section, click
    User Authentication
  3. On the
    User Authentication
    window, in the
    Assign Authentication Methods to Applications
    section, select one of the following authentication methods for Self Service from the
    Authentication Method
    • Smart Card
      : This option enables smart card authentication. Select the number of client certificates to collect. The recommended value is 3.
    • Username and Password
      : This option requires users to sign in to Self Service using their
      BlackBerry Alert
      username and password.
    • Windows Authentication
      : This option configures Self Service to use only the Windows username or to use both the Windows username and the domain.
    • SSO Single Sign-On (SSO)
      : This option enables the use of an external URL for single sign-on. For more information, see "Enable single sign-on" in the
      BlackBerry Alert
      Single Sign-On Administrator Guide
  4. Optionally, if you selected
    Single Sign-On
    as the authentication method, select
    Username and Password
    from the
    Alternative Authentication Method
    list. This option enables both SSO and Username/Password to be used for user authentication.
  5. Optionally, if you selected
    Username and Password
    as the authentication method, select any of the following options:
    • Select the
      Option to Save Username on User's Compute
    • Select the
      Self Registration for New Users
    • Select the
      Require Email for Self Registration
      option, then select an email device from the pull-down menu. When this option is selected, users must provide an email address when registering for Self Service. This email address is added to the user's profile and can be used to target the user in alerts and events.
    • Select the
      Enable Two-factor Authentication
      option, then select a delivery method for sending the verification code from the pull-down menu. Click
      to view the number of users who do not have one of the selected delivery methods.
  6. Click