Delete unused mobile devices from a user profile Skip Navigation

Delete unused mobile devices from a user profile

To prevent reaching the user device limit, the operator can remove unused mobile devices from their user's profile page in the
BlackBerry Alert
management system.
  1. In the navigation bar, click
    Users
    >
    Users
    .
  2. Click
    Users
    .
  3. Click beside the name of the user.
  4. On the user's profile page, in the
    Alert Apps
    section, beside
    Mobile App
    , click
    Active
    (
    x
    )
    .
  5. On the
    User Mobile Devices
    window, click The Delete icon beside the mobile device you want to delete.
  6. On the confirmation window, click
    Delete
    .
The mobile device is removed from the user's profile and can no longer be targeted in alerts and events.