Create a user Skip Navigation

Create a user

You must have end user manager permissions to create users.
If the "Enterprise Features" setting is enabled in the General Settings of an enterprise organization, the
BlackBerry Alert
system enforces user uniqueness in the enterprise organization and its suborganizations. Users created in the enterprise organization or in any of its suborganizations must have a unique username and Mapping ID.
  1. In the navigation bar, click
  2. Click
  3. At the top of the
    screen, click
    Fields marked with an asterisk (*) on the New User screen are required.
  4. In the
    Basic Information
    section, enter the following details about the user:
    • Username
      : The name the user is assigned by the system. Usernames are frequently imported from external systems and cannot be edited later.
    • First
      Last Name
    • Display Name
      : The name used to refer to the user within the system, such as bsmith or Jack Jones. This field can be edited later by the end user.
    • Organizational Hierarchy
      : If the organizational hierarchy is available, click the forward slash (
      ) link. On the pop-up screen, navigate to the specific organization the user belongs to. Click
      to add the organization information to their record in the system.
    • Any custom fields added by the administrators, including details such as CPR certification status, Emergency Community membership, or special skills.
    • Enter a work location and (if applicable) temporary work location.
  5. In the
    section, enter the work number, mobile number, pager numbers, and any other numbers that could be used to contact the user.
    International numbers and numbers with extensions are supported.
    BlackBerry Alert
    then runs a validation check to make sure the number is valid. If it is not, an "Invalid Phone Number" error appears under the text field. You cannot save the new user information until you correct or remove the number.
    For pagers, only devices that are enabled for the organization appear in the list.
  6. In the
    Online Addresses
    section, enter work and home email addresses.
  7. In the
    Physical Addresses
    section, enter work and home addresses.
  8. In the
    Distribution List Membership
    section, specify the distribution lists in which the user is a member.
    Required memberships are provided by default and cannot be deleted. If you do not have management permissions for a group, the group is read-only.
  9. In the
    Advanced Information
    section, which is configurable for each system, complete any required fields plus any of the non-required fields you want to include in the account details for the user.
  10. Provide a password that meets the displayed rules, if required.
  11. Click
    The details of the new user appear in summary form on the screen. You can return to the Users screen or grant the user operator permissions.