View the diagnostic log Skip Navigation

View the diagnostic log

The diagnostic log allows you to view various logs and events and export that information to a .csv file, which can be then sent to
BlackBerry Alert
customer support for troubleshooting purposes. You can export a maximum of 30,000 events.
  1. In the navigation bar, click Settings icon.
  2. In the
    System Setup
    section, click
    Diagnostic Log
    . The diagnostic log appears.
  3. Optionally, at any time, click
    to refresh the log manually and show the most recently received alerts.
  4. Optionally, click
    Clear Log
    to remove all entries from the log.
    You must be logged in to the System Setup (3) organization and have system administrator permissions to clear the diagnostic log
  5. Optionally, click
    to export the contents of the log to a .csv file. As soon as you click Export, a drop-down list appears, allowing you to choose between downloading the current page of results or the last 30,000 results.
Run a basic search of the diagnostic log
To limit the number of events displayed in the diagnostic log, you can run a basic or advanced search of the contents.
  1. Enter a single search criteria—such as an event ID, event type, or server name—in the
  2. Click The Search icon.
Run an advanced search of the diagnostic log
  1. Click
  2. In the
    Advanced search
    section, enter search criteria in any combination of the following fields:
    • Event Id
    • Type
    • Server
    • Assembly
    • Module
    • Member
    • Short Message
    • Time
    • Thread Id
  3. Click