Create and export a system diagnostics report Skip Navigation
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  4. System Administrator Configuration Guide
  5. Manage system settings
  6. Manage system jobs
  7. Create and export a system diagnostics report

Create and export a system diagnostics report

During a service call,
BlackBerry Alert
 customer support might ask you to export the System Diagnostics Report and then send the results to them. The System Diagnostics Report job runs every day at 12:00 PM and the report appears in the Diagnostic Log as an event. If asked, you might also need to run the report job before exporting the report.
  1. In the navigation bar, click The Settings icon.
  2. In the
    System Setup
     section, click
    System Jobs
    . The System Tasks screen opens, displaying a list of all automated jobs in the system.
  3. If requested by
    BlackBerry Alert
     customer support, run the diagnostics job by completing the following steps:
    1. Click
      System Diagnostics Report
       at the bottom of the tasks list.
    2. On the
      System Diagnostics Report
       screen, click
      Run now
      .
  4. After the report runs, click the The Settings icon, then click
    Diagnostic Log
     in the
    System
     to open the diagnostic log.
  5. Use the search field at the top of the screen to find all of the System Diagnostics Reports in the system.
  6. In the results list, click the most recent report to open it.
  7. Click
    Export
     at the top of the screen.
  8. When prompted, save the diagnostic log to the default file,
    AtHocEventViewer.xml
    .
  9. Send the report to your contact in
    BlackBerry Alert
     customer support.