Manage the hosted telephony service Skip Navigation
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  2. BlackBerry Alert
  3. BlackBerry Alert
  4. System Administrator Configuration Guide
  5. Configure devices
  6. Manage mass communication devices
  7. Manage the Cloud Services Gateway
  8. Manage the hosted telephony service

Manage the hosted telephony service

  1. In the navigation bar, click .
  2. In the
    Devices
     section, click
    Devices
    .
  3. On the
    Devices
     page, in the
    Personal Devices
     tab, click a phone device such as
    Phone-Work
     or
    Phone-Mobile
    .
  4. On the device details page, click
    Edit
    .
  5. Modify the values in the
    Details
     section with names and information that are valid for your organization. You must have the enterprise administrator role to update the Name, Common Name, and Device Group Order.
  6. In the
    Contact Info Editing
     field, select either
    All
     or
    End Users
     depending on whether you want everyone or just end users to have the ability to edit their contact info.
  7. Optionally, select the
    Enable GETS
     option to enable Government Emergency Telecommunications Service (GETS) calls. GETS calls can be made only from land lines and not from mobile phones.
  8. Optionally, select the
    Users must provide contact info for this Device in Self Service
     check box if you want to require users to provide that information. If you do not select this check box, users will still be able to provide the information; it just will not be a required task.
  9. In the
    Help Text
     section, enter text that will appear on the screen when operators are authoring an alert.
    You must have the enterprise administrator role to modify the help text fields.
    • Targeting Help Text
      : When the operator selects this device as a target, the text you enter in this field appears at the top of the
      Review and Publish
       screen. For example, if the phone is a work phone, you can enter the following text:
      "Work Phone: Use this device for work messages only."
      The text then appears at the top of the Review and Publish screen.
      Help text on the Review and Publish screen
    • Contact Info Help Text
      : The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact information help text
    • Contact Info Tool Tip
      : The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact information hover tool tip
  10. In the
    Delivery Gateways
     section, select one of the
    AtHoc Cloud Delivery Service Gateway
     options, either East or West.
  11. Click
    Save
    .
  12. Click
    More Actions
     >
    Enable
    .
The device is available for alert publishing.