Select general desktop software options
Do not modify the following settings without first consulting
BlackBerry Alertcustomer support.
- In the navigation bar, click .
- In theDevicessection, clickDesktop App.
- On theDesktop Appwindow, in theBasic Optionssection, select or deselect the check boxes beside the following values:
- Select the check box besideShow Welcome message for first-time sign-onto cause a web page with a welcome message to appear when the desktop app connects for the first time.
- Select the check box besideRight-click to dismiss Desktop pop-upto allow end users to dismiss the Desktop pop-up with a right mouse click.
- Select the check box besideShow uninstall option in control panel and Start menuto show the Uninstall button in the toolbar of the "Uninstall or change a program" dialog in Programs and Features when the AtHoc[edition] application is selected from the list of applications.
- Select the check box besideCollect workstation informationto allow the desktop app to send the IP address, machine name, username, and domain name to theBlackBerry Alertserver. This reduces the amount of user information that is transferred over the network. When this option is deselected, IP targeting does not work.
- Select the check box besideStop checking for updates when Desktop is lockedto prevent the desktop app from checking for updates when an end user's desktop is locked. This option is useful in environments where users do not turn off their machines.
- In theEmail Address To Send Client Logsfield, enter an email address (firstname.lastname@example.org) to send the desktop app log to. When the user selects the "Send <organization name> Log" in the Start menu for the desktop app, the email address entered in this field receives a copy of the log file.
- In theAudiosection, select how the desktop app works with built-in speakers. SelectConsider end user system settingsto prevent the desktop app from overriding the end user's local system speaker settings. SelectAlways turn on speakerto override local speaker settings. When this option is selected, theDesktop Volume Thresholdslider control appears. This option specifies the volume level that the desktop app sets the audio to.The operating system does not provide a way for the desktop app to distinguish between headphones and speakers. When end users are wearing headphones that are plugged into the computer's audio jack, an incoming alert may sound extremely loud.