User base overview Skip Navigation

User base overview

A user base is a subset of end users that an operator can target alerts to and access through the Users and the Distribution Lists screens. Operators who have an unrestricted user base can target and access any user in the
BlackBerry Alert
system, while operators who have a restricted user base can target only the end users in their user base.
Operators who have a restricted user base cannot view information about users outside of their authorized user base, including in advanced reports, alert report summaries, delivery summary .csv files, or from the details tab of a sent alert. A banner indicates how many users out of the total number are accessible for an operator with a restricted user base.
If an operator with a restricted user base creates another operator, the new operator has the same user base restrictions. The parent operator can further restrict the user base of the new operator, but cannot assign them a less restricted user base.
The user base of an operator consists of end users from the following sources, which can be assigned using the User Base and Distribution Lists Permissions tabs of the operator:
  • Organizational nodes
    (Optional. Not available on all systems): Users selected based on membership in selected organizations.
  • Standard or customized user attributes assigned to end users
    : Users selected based on specific attributes such as department, job function, or location.
  • Distribution lists
    : Users selected based on their inclusion in selected distribution lists. This means of identifying users might result in the inclusion of people outside the designated user base of an Operator.
  • Dependents
    : Users selected based on their relationship to a sponsor user.
The following table summarizes Operator access privileges for various features based on their user base.
User Base Restricted by....
Targeting Privileges
Distribution Lists Manager
End User Manager
Custom or Standard End User Attributes
Can target only those users who meet specified attribute conditions.
Must have Distribution Lists Manager role in order to access the Distribution Lists screen. Can assign users in user base to static distribution lists.
Can view users in user base only. Can edit custom and standard user attributes. Can edit users device addresses and alert delivery schedules.
Distribution Lists (DL)
Can target only the DLs to which operator has Publishing privileges. Static DLs can include users outside the user base. Dynamic DLs include only users in user base.
Must have Distribution Lists Manager role in order to access the Distribution Lists screen. Can access only the DLs to which operator has View/Manage privileges.
Can edit user memberships in static DLs.
Organizational Nodes
Can target all members of a selected organization.
Can assign user base to any organization to which operator has access privileges.
Dependents
Can target the dependent users of targeted sponsors.
Can view and edit dependents.