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Enterprise Administrator

This role is used by customers who have multiple organizations to manage them as part of the enterprise. Enterprise administrator is the most powerful role in the enterprise and should be reserved for users who need to have access to everything in it. See the for more information about enterprise alerting.
  • Create and publish alerts
  • View, search for, and mark alerts as reviewed from the Inbox
  • Forward and reply to alerts from the Inbox
  • Create, edit, duplicate, end, publish, and delete alerts, find alerts on the live map, and search for alerts from the Sent Alerts screen
  • Export sent alerts from the Sent Alerts screen
  • Create, edit, search for, delete, and duplicate alert templates
  • Create new alert folders, edit personal folders, search for folders
  • Configure audio files
  • Configure delivery templates
  • Configure devices
  • Configure mobile alert settings
  • Configure alert rules
  • Create and edit alert placeholders
  • View, search, and export activity logs
  • Create and edit activity logs
  • Publish activity logs
  • Manage users
  • Grant operator permissions
  • Revoke operator permissions
  • Manage distribution lists
  • Manage user attributes
  • Prioritize personal devices
Mobile publishing
  • Publish alerts to the mobile app
Publisher map
  • Export users list
  • View, create, search for, duplicate, and delete accountability templates
  • Create, search for, delete, and end accountability events
  • Change the end time for accountability events
  • Use the Live Map
  • View accountability event dashboards
  • Export accountability event reports
  • Report status on behalf of others
  • View personnel, alerts usage, and user summary reports
Organizations (Connect)
  • View Connected organizations
  • Connect with organizations
  • View all Connect organizations
  • View sent invitations
  • Access the Connect Profile
  • Create a new Plan
  • Edit a Plan
  • Delete a Plan
  • Duplicate a Plan
  • Disable a Plan
  • Enable a Plan
  • Approve a Plan
  • View active Plans
Plan Incidents
  • Create an Incident
  • Edit an Incident
  • End an Incident
  • Publish an Incident
  • Export an Incident
  • Activate Plan steps
  • Start a Collaboration
  • View and participate in all active Collaborations in their organization
  • View and participate in Collaborations from the
    BlackBerry Alert
    mobile app
  • End a Collaboration
  • Export ended Collaborations
Basic settings
  • Configure general settings
  • Configure alert placeholder settings
  • Configure accountability template settings
  • Configure alert template settings
  • Configure alert folder settings
  • Configure delivery template settings
  • Configure audio file settings
  • Configure mobile alert settings
  • Configure alert rule settings
  • Configure map settings
  • Configure
    profile settings
System setup settings
  • Configure security policy settings
  • Configure system health settings
  • Configure integration manager settings
  • Configure API application settings
  • Access the Operator Audit Trail
  • View geocoding summary and logs
User settings
  • Grant external operator permissions
  • Disable and delete end users
  • Configure distribution list folders
    The enterprise administrator can access distribution list folder settings from a standalone enterprise organization with no suborganizations.
  • Configure user attribute settings
  • Translate custom user attributes
  • Configure user authentication
  • Enable SMS Opt-in
Device settings
  • Configure device settings
  • Configure mass device endpoints
  • Configure desktop app settings
Device Manager
  • Access the device manager
  • View device details
  • Enable and disable devices
  • Set device delivery preference