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I can't reset my password

If you can't sign in to 
BBM Enterprise
 and you can't reset your 
BlackBerry ID
 password, you can choose to reset your 
BlackBerry ID
.
Any data that is associated with your 
BlackBerry ID
, including your 
BBM Enterprise
 contacts, is deleted when you reset your account.
  1. Tap  The More actions icon  >  The Settings icon .
  2. Tap your 
    BlackBerry ID
    .
  3. Tap 
    Forgot password
     and enter the verification code to continue.
  4. Tap 
    Delete BlackBerry ID Account
    .
  5. In 
    BBM Enterprise
    , on the 
    Create Account
     screen, sign up for 
    BBM Enterprise
     using the same email address. Tap 
    Create Account
    .