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I can't add a
BBM
or
BBM Enterprise
contact

  1. If you invited someone to
    BBM Enterprise
    but can't start a chat with the person, try any of the following:
    • To check if the contact recently changed names, tap The Feeds icon .
    • Check that the email address, phone number, or PIN in your invitation matches the person's current information.
    • Check if you blocked this person.
  2. If the person doesn't have
    BBM
    or
    BBM Enterprise
    , you might have to wait for them to download and set up
    BBM
    or
    BBM Enterprise
    . Contact the person to verify before you invite them again.
  3. If the person's device is turned off or if the person blocks you, your invitation might continue to appear in your Sent list.
    To view your pending invitations, tap The More tabs icon > The Add Contact icon .