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Known issues

BBM Enterprise
conferencing is supported only for
BlackBerry UEM
-activated users that have conferencing enabled by their organization.
Duplicate shortcut keys
On 
Windows
devices, some
BBM Enterprise
shortcuts keys are duplicated. For example, Alt+ C is used to open a chat in the Chats view and to close
BBM Enterprise
in the File menu. (JI 3777439)
Safari
page reload
On
iOS
devices, users might observe a page reload in
Safari
when they copy a conference link. (JI 3711699)
On devices that are running
iOS
14 and later or
iPadOS
14 and later, if the device is connected to an external display when a user opens
BBM Enterprise
, the message “<
user
> took a screenshot of this message” is added to the chat. (JI 2938253)
Tapping images in a chat can open multiple image files (JI 2877011)
On
Microsoft Surface
devices in tablet mode, when a user taps an image file in a chat more than once, multiple copies of the image are opened in the Photos app or the previously viewed image might be opened. The user must tap the back button multiple times to return to the
BBM Enterprise
app.
Report a problem dialog opens in the background on
Microsoft Surface
devices in tablet mode (JI 2877009)
When a user taps Report a problem in the Help menu on a
Microsoft Surface
device in tablet mode, the problem report dialog box might open in the background.
Emoji picker does not open on
Microsoft Surface
devices in tablet mode (JI 2877007)
On
Microsoft Surface
devices in tablet mode, a user might have to tap the emoji icon more than once to open the emoji picker, and the emoji picker might not open after multiple taps.
Cannot change font size on
Microsoft Surface
devices in tablet mode (JI 2876958)
On
Microsoft Surface
devices in tablet mode, users cannot change the text size using pinch gestures.
Virtual keyboard does not open automatically on
Microsoft Surface
devices in tablet mode (JI 2876945)
On
Microsoft Surface
devices in tablet mode, the virtual keyboard might not open automatically when a user taps the chat input or universal fields.
Workaround
: Open the keyboard manually.
Virtual keyboard overlaps the text input field on
Microsoft Surface
devices in tablet mode (JI 2876944)
On
Microsoft Surface
devices in tablet mode, the virtual keyboard overlaps the text input field in a chat, and users cannot see the text that they are typing.
Workaround
: Turn off tablet mode, rotate the device to portrait view, and make sure that the keyboard is docked.
New group chat is not opened on
macOS
devices (JI 2875045)
On
macOS
devices, when the a user is in a chat, clicks the + icon, and selects contacts to start a new group chat, the new chat is not opened and the user is returned to the original chat.
User is logged out
BBM Enterprise
after running File Vault (JI 2792651)
When a user runs
FileVault
on their
macOS
computer, they might be logged out of
BBM Enterprise
unexpectedly.
User is disconnected from a conference when a new endpoint is added (JI 2775635)
If a user adds a new endpoint to their
BBM Enterprise
account while they are in a conference on a
Windows
device, they are disconnected from the conference when the verification code screen appears.