BBM Enterprise

known issues

On

Microsoft Surface

devices in tablet mode, when a user taps an image file in a chat more than once, multiple copies of the image are opened in the Photos app or the previously viewed image might be opened. The user must tap the back button multiple times to return to the

BBM Enterprise

app. (BBM-71201)

On

Microsoft Surface

devices in tablet mode, a user might have to tap the emoji icon more than once to open the emoji picker, and the emoji picker might not open after multiple taps. (BBM-71199)

On

Microsoft Surface

devices in tablet mode, users cannot change the text size using pinch gestures. (BBM-71197)

On

Microsoft Surface

devices in tablet mode, the virtual keyboard might not open automatically when a user taps the chat input or universal fields. (BBM-71196)

Workaround

: Open the keyboard manually.

On

Microsoft Surface

devices in tablet mode, the virtual keyboard overlaps the text input field in a chat. As a result, users cannot see the text that they are typing. (BBM-71195)

Workaround

: Turn off tablet mode, rotate the device to portrait view, and verify that the keyboard is docked.

When a user runs

FileVault

, they might be logged out of

BBM Enterprise

unexpectedly. (BBM-70491)

On devices with

iOS

14 or later or

iPadOS

14 or later, if the device is connected to an external display when a user opens

BBM Enterprise

, the message “

<user>

took a screenshot of this message” is added to the chat. (BBM-72019)