Upgrading from
BES5
to
BlackBerry UEM

To upgrade from
BES5
to
BlackBerry UEM
version 12.9, you must first upgrade
BES5
to
BES12
version 12.5, then to
BlackBerry UEM
version 12.7.
You can use the
BlackBerry UEM
management console to manage all your domain users, groups, apps, policies, profiles,
BlackBerry
OS (version 5.0 to 7.1),
BlackBerry 10
,
iOS
,
OS X
,
Android
, and
Windows
devices. However, you must use the
BlackBerry Administration Service
to configure VPN profiles,
Wi-Fi
profiles, and software updates for
BlackBerry
OS (version 5.0 to 7.1) devices.
  • After the upgrade, distributed
    BES5
    components remain in place and continue to perform the same functions for the
    BlackBerry
    OS devices as they did before the upgrade.
  • If you install
    BES12
    on the same computer as the
    BES5
    BlackBerry Administration Service
    component, the
    BlackBerry Administration Service
    may not be accessible. For more information, visit http://support.blackberry.com/kb to read article KB37180.
The
BlackBerry Router
that you originally installed with your
BES5
continues to work only for the components that are used to manage
BlackBerry
OS devices. If you install a new instance of the
BlackBerry Router
with
BES12
, you can configure it to work with all components.
After an upgrade from
BES5
to
BES12
, you cannot roll back to the
BES5
database. Before you begin an upgrade, back up the
BES5
database. The
BES12
setup application backs up the database by default.

BES12
Migration Kit

You can use a
BES12
migration kit to move users from one computer that has an initial
BES5
instance to another computer that has a second
BES5
instance. You can upgrade this second
BES5
instance to
BES12
and then move the IT policies, profiles, users, and devices in increments to the
BES12
instance. The
BES12
migration kit allows you to install a second
BES5
instance on another computer using the following:
  • BES5
    SRP
  • BES5
    software with setup application
  • One user CAL
You must move
BES5
users with the
BES12
Migration Kit to
BES12
before you upgrade
BES12
to
BlackBerry UEM
.