Locate your device

If your administrator configured a location service profile for your
iOS
,
Android
, or
Windows 10 Mobile
device, you can locate the device. You must accept the profile before
BlackBerry UEM Self-Service
can display
iOS
and
Android
device locations on a map.
Windows 10 Mobile
devices automatically accept the profile.
  1. In
    BlackBerry UEM Self-Service
    , select a device.
  2. Click
    Locate device
    .
  3. Find your device on the map using one of the following icons. If an
    iOS
    or
    Android
    device does not respond with the latest location information and location history is enabled in the profile, the map displays the last known location of the device.
    • Current location:
    • Last known location:
    You can click or hover over an icon to display location information, such as latitude and longitude and when the location was reported (for example, 1 minute ago or 2 hours ago).
  4. Optionally, click
    Refresh
    to update the location information.