Unlock your device and clear the password

For
iOS
and
Android
devices, if you forget your device password, you can unlock your device and clear the existing device password. When your device unlocks, you can create a new device password.
  1. In
    BlackBerry UEM Self-Service
    , select the device.
  2. Click
    Unlock device and clear password
    .
  3. Click
    Unlock and clear
    .