Preinstallation and preupgrade tasks Skip Navigation

Preinstallation and preupgrade tasks

Complete the following tasks, if required, before you install or upgrade to
BlackBerry UEM
.
Task
Install
BlackBerry UEM
Upgrade to
BlackBerry UEM
Review the
BlackBerry UEM
Planning Guide.
Yes
Yes
Log into
myAccount
and download the
BlackBerry UEM
software under
Product Resources
>
Server Software Download
.
Yes
Yes
Yes
Yes
Set an environment variable to point to the
Java
location on each server where you will install
BlackBerry UEM
.
Yes
Yes
Yes
Yes
No
Optional
Optional
Optional
No
Optional
No
Yes
Optional
Optional
  • Ensure that you perform a new extraction of the
    BlackBerry UEM
    software on every server that you are installing or upgrading
    BlackBerry UEM
    on. Do not copy already extracted
    BlackBerry UEM
    software from another server.
  • When you extract the setup files, ensure that they are not saved to the
    BlackBerry UEM
    software installation directory (the default location is C:\Program Files\BlackBerry\UEM). During an upgrade, the setup application removes the contents of the
    BlackBerry UEM
    software directory, including its own installation files.
  • It is a best practice to take a snapshot of the virtual machines before you upgrade.
  • It is a best practice to take a manual backup of the
    BlackBerry UEM
    database before you upgrade in case the account that you use for database authentication does not have enough permissions to perform a database backup.
  • Consider running the installation or upgrade in unattended mode. For more information, see Install or upgrade BlackBerry UEM using the command prompt window.
  • When you run the setup application, use only standard characters to specify values. Unicode characters are not supported.