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Create a user account

  • If you want to add a directory user, verify that
    BlackBerry UEM
    is connected to your company directory. For information about connecting
    BlackBerry UEM
    to a company directory and enabling directory-linked groups, see the on-premises Configuration content or the Cloud Configuration content.
  • If you want to enable the
    BlackBerry Workspaces
    service
    for your users, verify that the
    Workspaces
    plug-in for
    BlackBerry UEM
    is installed on each instance of
    BlackBerry UEM
    in your environment. For more information about installing the
    Workspaces
    service, contact your
    Workspaces
    account representative.
  1. On the menu bar, click
    Users > Managed devices
    .
  2. Click
    Add user
    .
  3. Perform one of the following tasks:
    Task
    Steps
    Add a directory user
    1. On the
      Company directory
      tab, in the search field, specify the search criteria for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.
    2. In the search results, select the user account.
    Add a local user
    1. In an on-premises environment, click the
      Local
      tab. In a Cloud environment, click the
      Non-directory
      tab.
    2. Type the
      First name
      and
      Last name
      for the user account.
    3. In the
      Display name
      field, make changes if necessary. The display name is automatically configured with the first and last name that you specified.
    4. In the
      Username
      field, enter a unique username for the user account.
    5. In the
      Email address
      field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as
      Workspaces
      or device management.
    6. Optionally, click
      Additional user details
      and fill in the fields as needed.
    Add a
    BlackBerry Online Account
    user
    (This option is available only in Cloud environments.)
    1. Click the
      Non-directory
      tab.
    2. Type the
      First name
      and
      Last name
      for the user account.
    3. In the
      Display name
      field, make changes if necessary. The display name is automatically configured with the first and last name that you specified.
    4. In the
      Email address
      field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as
      Workspaces
      or device management.
    5. Optionally, click
      Additional user details
      and fill in the fields as needed.
  4. If local groups exist in
    BlackBerry UEM
    and you want to add the user account to groups, in the
    Available groups
    list, select one or more groups and click The Add group icon.
    When you create a user account, you can add it only to local groups in
    BlackBerry UEM
    . If the user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between
    BlackBerry UEM
    and your company directory occurs.
    To add a user account to groups that are assigned an administrative role, you must be a Security Administrator.
  5. In a Cloud environment, under
    UEM Self-Service
    , select either
    BlackBerry Online Account
    or
    Local UEM user account
    . If you select Local UEM user account, create a password for
    BlackBerry UEM Self-Service
    . If the user is assigned an administrative role, they can also use the password to access the management console.
  6. In an on-premises environment, if you add a local user, in the
    Account password
    field, create a password for
    BlackBerry UEM Self-Service
    . If the user is assigned an administrative role, they can also use the password to access the management console.
  7. In the
    Enabled services
    section, select the
    Enable user for device management
    option.
  8. If the
    Workspaces
    plug-in for
    BlackBerry UEM
    is installed in the domain, to enable the
    Workspaces
    service, perform the following actions:
    1. In the
      BlackBerry Workspaces
      section, select the
      Enable BlackBerry Workspaces
      check box. By default, users enabled with the
      Workspaces
      service receive the Visitor role.
    2. Select one or more user roles. Click The right arrow.
  9. Perform one of the following tasks:
    Task
    Steps
    Have users activate devices with the activation profile that is currently assigned to them.
    1. In the
      Activation option
      drop-down list, select
      Default device activation
      .
    2. In the
      Activation password
      drop-down list, select whether you want to set the password or autogenerate a password.
    3. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    4. If you want the activation password to be valid only for one device activation, select
      Activation period expires after the first device is activated
      .
    5. In the
      Activation email template
      drop-down list, select a template to use for the activation email.
    Pair an activation password with a specific activation profile.
    1. In the
      Activation option
      drop-down list, select
      Device activation with specified activation profile
      .
    2. In the
      Activation profile
      drop-down list, select the activation profile that you want to pair with a password.
    3. In the
      Activation password
      drop-down list, select whether you want to set the password or autogenerate a password.
    4. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    5. If you want the activation password to be valid only for one device activation, select
      Activation period expires after the first device is activated
      .
    6. In the
      Activation email template
      drop-down list, click a template to use for the activation email.
    Allow users to activate only
    BlackBerry Dynamics
    apps
    1. In the
      Activation option
      drop-down list, select
      BlackBerry Dynamics access key generation
      .
    2. In the
      Number of access keys to generate
      drop-down list, select the number of keys. Each key can be used only once to activate a
      BlackBerry Dynamics
      app.
    3. Select the number of days that you want the access key to remain valid.
    4. In the
      Activation email template
      drop-down list, click a template to use for the activation email.
    Add user to
    BlackBerry UEM
    only.
    1. In the
      Activation option
      drop-down list, select
      Do not set
      .
  10. If you use custom variables, expand
    Custom variables
    and specify the appropriate values for the variables that you defined.
  11. Perform one of the following actions:
    • To save the user account, click
      Save
      .
    • To save the user account and create another user account, click
      Save and new
      .