You're already familiar with
BlackBerry UEMbut you need a little help understanding a new feature, doing something you don't do often, or figuring out why something might might work a little differently than you thought it would.
You can click in the tool bar above to search for something and then narrow the results to your version of UEM, or you can select one of the options below to find help for common administration tasks:
BlackBerry Protect Mobilefor
UEMprovides a bundle of features in
UEMthat provide added security and threat detection for
BlackBerry Protect Mobilehas its own documentation set.
When you or a user deactivates a device, the connection between the device and the user account in
UEMis removed. You can deactivate a device by sending a command.
If you've enabled the location services profile for a user, you can locate
Windows 10 Mobiledevices.
You can send commands to devices, for example to lock or unlock a device, delete work data, or get and view a device report. The commands available depend on the device OS.
In some situations, you may need to manually provide access keys for users to use
BlackBerry Dynamicsapps. Users can also generate access keys in
BlackBerry UEM Self-Service.
The level of control you have over the apps installed on
Androiddevices depends on the activation type. Only system apps and apps that you specifically allow can be installed on supervised
iOSdevices and in the work profile on
IT Policy rules are documented in a searchable and sortable spreadsheet that you can download.
If you can't find the information you need on this site, you may find answers in KB articles or the discussion forum in the Support Community.