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Get device logs using a 
BlackBerry UEM

In an on-premises environment, you can use a 
BlackBerry UEM
 command to get log files from the following device types:
  • iOS
  • Android
  • BlackBerry 10
This command is not available in 
BlackBerry UEM Cloud
  • BlackBerry 10
     devices must be running 
    BlackBerry 10 OS
     version 10.3.1 and later. For devices activated with the "
    Work and personal - Corporate
    " activation type, users must enable Remote Log Collection. For more information, visit to read article 36424.
  • iOS
     devices must have the 
    BlackBerry UEM Client
  • By default, the Junior HelpDesk role cannot retrieve log files.
  1. On the menu bar, click 
    Users > Managed devices
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the device tab.
  5. In the 
    Manage devices
     window, click 
    Get device logs
  6. Click 
Retrieve the device log files. By default, the log files are stored in C:\Program Files\BlackBerry\UEM\Logs\device_logs.