When you or a user deactivates a device, the connection between the device and the user account in
BlackBerry UEMis removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.
You can deactivate a device using the "Delete only work data" command.
BlackBerry UEMmay also deactivate a device if it violates the compliance profile and the specified enforcement action is to deactivate the device. Users can deactivate their devices using the following methods:
- ForiOSandAndroiddevices, users can select Deactivate My Device on the About screen in theBlackBerry UEM Clientapp.
- ForWindows 10devices, users can select Settings > Accounts > Work access > Delete.
- ForBlackBerry 10devices, users can select Settings >BlackBerry Balance> Delete work space.
For devices that use
KnoxMDM, when the device is deactivated, internal apps are uninstalled, and the uninstall option becomes available for any public apps that were installed from the app list as required.
Android Enterprisedevices that only have a work profile, if you deactivate a device you have the option to delete all data from the SD card and remove factory reset protection.
Android Enterprisedevices with
Work and personal - user privacyactivations, If you use the "Delete only work data" command you can type a reason that appears in the notification on the user's device to explain why the work profile was deleted. If the device is deactivated for violating compliance rules, the notification specifies the reason the device was out of compliance.
Samsung Knox Workspacedevices that have been activated using the
Work and personal - full controlor
Work space onlyactivation types, deactivating the device deletes all data from the device or from the work space only. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.