Deactivating devices Skip Navigation

Deactivating devices

When you or a user deactivates a device, the connection between the device and the user account in 
BlackBerry UEM
 is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.
You can deactivate a device using the "Delete only work data" command. 
BlackBerry UEM
 may also deactivate a device if it violates the compliance profile and the specified enforcement action is to deactivate the device. Users can deactivate their devices using the following methods:
  • For 
     devices, users can select Deactivate My Device on the About screen in the 
    BlackBerry UEM Client
  • For 
    Windows 10
     devices, users can select Settings > Accounts > Work access > Delete. 
  • For 
    BlackBerry 10
     devices, users can select Settings > 
    BlackBerry Balance
     > Delete work space. 
For devices that use 
 MDM, when the device is deactivated, internal apps are uninstalled, and the uninstall option becomes available for any public apps that were installed from the app list as required.
Android Enterprise
 devices that only have a work profile, if you deactivate a device you have the option to delete all data from the SD card and remove factory reset protection.
Android Enterprise
 devices with 
Work and personal - user privacy
 activations, If you use the "Delete only work data" command you can type a reason that appears in the notification on the user's device to explain why the work profile was deleted. If the device is deactivated for violating compliance rules, the notification specifies the reason the device was out of compliance.
Samsung Knox Workspace
 devices that have been activated using the 
Work and personal - full control
Work space only
 activation types, deactivating the device deletes all data from the device or from the work space only. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.