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Create a device SR requirements profile for
Samsung Knox
devices

Depending on the wireless service provider that a device uses, E-FOTA updates may not be available. Some wireless service providers (for example,
T&T
and
Verizon
) use their own systems to manage wireless updates.
Verify that an E-FOTA license has been added to
BlackBerry UEM
. To use E-FOTA, you must select the
Android
global "Allow OTA updates" rule in the associated  IT policy in the
BlackBerry UEM
management console.
  1. On the menu bar, click
    Policies and Profiles
    .
  2. Click
    Compliance > Device SR requirements
  3. Click The Add icon.
  4. Type a name and description for the profile.
  5. Click the
    Android
    tab.
  6. In the
    Samsung device firmware rule
    table, click The Add icon.
  7. In the
    Device model
    field, enter the device model or select one from the drop-down list.
  8. In the
    Language
    drop-down list, select a language.
  9. In the
    Carrier code
    field, enter the CSC code for the wireless service provider for the device.
  10. Click
    Get firmware version
    .
  11. Repeat steps 5 to 8 for each firmware rule that you want to add.
  12. When you are done, click
    Add
    .
  13. In the
    Samsung device firmware rules
    table, click
    Schedule
    beside the firmware version you added.
  14. In the
    Schedule forced update
    dialog box, do the following (
    Note
    : If you select the Schedule forced update option, the Knox device is no longer restricted to the firmware version and you can manually update it if a later version is available.):
    1. In the
      Schedule forced update between
      fields, select a date range when the update must be installed. The date range must be between 3 and 7 days. The default value is 7 days.
    2. In the
      Schedule forced update during the hours of
      drop-down lists, specify when the forced update must be installed and the time zone for the user. The time range must be between 1 and 12 hours.
  15. Click
    Save
    .
If necessary, rank profiles.