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Known issues

Items marked with an asterisk (*) are new for this release.

User and device management known issues

Note that some of these issues are for the
BlackBerry UEM Client
and will be fixed in a future
BlackBerry UEM Client
release.
* A S/MIME certificate might be removed from a device after the user has installed it. (EMM-141529)
Workaround
: Reinstall the certificate.
* You cannot use an API request to generate
BlackBerry Dynamics
access keys for a user. (EMM-141030)
* The
BlackBerry UEM Core
does not send the Device IMEI value to the Lookout for Work app when the app activates. (EMM-140895)
* During SCEP enrollment,
BlackBerry UEM
might not be able to the retrieve the challenge password that the device uses for certificate enrollment. (EMM-140361)
* If a junior help desk administrator does not have the "View factory reset protection profiles" permission enabled, an error occurs when the junior help desk administrator clicks on a user.  (EID-12919)
Workaround
: Assign the "View factory reset protection profiles" permission to the administrator.
You cannot remove apps from a user on the 'Assigned to <x> users'  tab. (EMM-136286)
Workaround
: Go to the user's page and delete the app.
Certificates from a two-key pair
Entrust
profile can't be installed on an
iOS
device. (EMM-120349) 
On an
Android
9 device, if the Prevent Screen Capture security policy setting is disabled, the user can cut/copy/share data from a
BlackBerry Dynamics
app to a non-
BlackBerry Dynamics
app, even when data leakage prevention (DLP) is enabled via
Pixel
Launcher functionality. To ensure no data leakage, it is recommended that you enable the Prevent Screen Capture policy setting. (GD-36449)
You can't use the
Purebred
app and
Entrust
smart credentials at the same time on
iOS
devices with
BlackBerry Dynamics
. If you do, the
Purebred
certificate is imported on the incorrect user credential profile. (EMA-10637)
If your organization uses PKI and
Entrust
smart credentials together, users might need to enroll the PKI certificate multiple times on the same device (maximum of once per app). (GD-35783)
The 'Do not allow Android dictation' option in the BlackBerry Dynamics profile is used to stop dictation from keyboards, however there are certain keyboards that allow dictation through other channels. (GD-35440)
Workaround
: To help mitigate the issue, you can apply an IT policy with the 'Allowed input methods' option  set to 'System only' or enforce installation of particular keyboards in the
Android
work profile.
After an
iOS
user imports a certificate, the user is taken through the import process again. (G3IOS-18108)

Management console known issues

* When you create an Enterprise Connectivity profile for Android devices, you might not be able to add many apps to the 'Apps restricted from using BlackBerry Secure Connect Plus' section because of a database field size restriction. (EMM-145722)
* If your organization is using
BlackBerry UEM
12.12 MR1, you cannot apply the “Allow unified account view in BlackBerry Hub” policy to
Android
10 devices. (EMM-141541)
Workaround
: If you need this policy enabled, contact
BlackBerry
support.
* When you try to use the 'Change password and lock device' command in the management console for a device that was activated using an  activation type, if you have configured the IT policy to use 'Numeric Complex' passwords, an error displays that states the password does not meet the minimum requirements. (EMM-141537)
Workaround
: Do not use a password rule that enforces the 'Numeric Complex' option.
* App configurations for
BlackBerry Dynamics
app do not display in the console if the name of the app configuration contains an apostrophe. (EMM-141440)
Workaround
: Do not use apostrophes in app configuration names.
* You might not be able to remove a VPP account that has a lot of users. (EMM-141084)
* If an administrator does not have the 'View User Credential Profile' permission assigned, and you create a user credential profile to manually upload certificates, the administrator cannot upload or replace certificates. (EMM-141001)
* The 'Tenant attestation enabled date' is updated in the database when you click Save on the Attestation page. (EMM-140416)
* After you add a user, if you click the 'View activation email' link on the user's summary page, close the page, and click the link again, an error might display. (EMM-139907)
* In an IT policy for
Android
devices, the tooltip for the 'Apps allowed to access external storage' option states that the option can be applied to devices activated using the 'Work space only (Premium)' activation type but it cannot. (EMM-138293)
A message does not display in the console when a
BlackBerry Dynamics
connectivity verification compliance violation occurs. (EMM-137201)
A per-app VPN connection cannot be established on a device that is activated with the 'User privacy – User enrollment' activation type. (EMM-136964)
The
BlackBerry Connectivity
app might not be delivered to an
Android
device that has been activated using the 'Work and personal - user privacy (
Samsung Knox
)' activation type and '
Google Play
app management for
Samsung Knox Workspace
devices' is enabled. (EMM-136648)
Workaround
: Assign the .apk file to the device as an internal app and select the "Publish app in
Google
domain" option.
On the device tab, if you try to upgrade the software version on a supervised
iOS
device to a specific version number, when you click on Download and install, the OS is downloaded but not installed. Ticket FB7453536 was raised with
Apple
. (EMM-135440)
When you add an internal app and an icon for the app, if you click the Refresh button on the Apps page, the icon does not display in the list of apps. (EMM-134638)
Apps do not get unblocked after adding a corresponding version to
my
Account
and synchronizing the app with
BlackBerry UEM
. (GD-45067)
When you are using the Advanced view in the management console, the device details page displays the incorrect Total internal storage amount for devices. (EMM-98304)
You can't update the version of an app in the
BlackBerry UEM
console before the newer version of the app is available in
Google Play
. (EMM-89974)
Workaround
: Add the new version of the app to
Google Play
, wait for
Google
to publish the app and then add the app to the
BlackBerry UEM
console

BlackBerry Secure Connect Plus
known issues

* After you upgrade to
BlackBerry UEM
12.12, the
BlackBerry Secure Connect Plus
service might not start and stay running if syslog is configured for localhost. (EMM-139980)
Workaround
: Change the syslog configuration to connect to another server, or connect to 127.0.0.1 instead of "localhost".