Preinstallation and preupgrade requirements
Review the following checklists before you begin installing or upgrading
Review and complete the UEM Performance Calculator.
The performance calculator provides minimum recommendations based on the values you enter. If you require additional capacity, redundancy, or room for growth, enter values that reflect these needs to accommodate any near future large app and user deployment projects.
Ensure that database latency requirements are met.
BlackBerry UEM Coreservers must have less than 5ms latency to the database server.
Third-party software requirements
Verify that you have a supported browser on the computers that host the
BlackBerry UEMmanagement console.
The browser must support configuration of the following settings:
If you have a requirement to use a proxy server in your organization, verify that you have a supported proxy solution.
Windowsis up to date and that you perform any reboot required for the update.
Verify that your computer is running
Windows PowerShell2.0 or later for the following:
Environment configuration requirements
Verify that you opened the necessary ports on your organization's firewall. For more information about port and firewall requirements, visit support.blackberry.com/community to read article 36470.
BlackBerry UEMservices do not support SSL Termination, SSL Offloading, SSL Packet Inspection or Deep Packet Inspection. Ensure these endpoint services are not enabled on your proxy/firewall.
Verify that the TCP/IP network protocols are turned on for your BlackBerry UEM database.
Verify that you have DNS support for resolving IP addresses into host names.
If you perform the installation or upgrade process on a computer that has more than one NIC, verify that the production NIC is first in the bind order in the Windows network settings.
Windowshost operating system is configured in a workgroup instead of a domain, verify that you configured the primary DNS suffix. For information on configuring the primary DNS suffix, visit the
Ensure that the no count setting for the
Microsoft SQL Serveris disabled.
Verify that the
BlackBerry UEMservice account has local administrator permissions on each computer.
Microsoft SQL Serveraccount must have dbo as its default schema.
Ensure antivirus exclusions have been made for both the extracted installation files and the target installation and logging directories.
For more information, visit support.blackberry.com/community to read article 36596.
If you previously upgraded from a legacy
Good Controlenvironment and modified the Java Heap value, make note of the existing value. You will need to reapply the change after upgrade. For more information, visit support.blackberry.com/community to read article 56641.
Plan for an appropriate amount of downtime based on the number of servers in your environment.
Upgrading the first server may take 45-60 minutes. Additional servers may take 15-45 minutes depending on which components are installed and whether or not these components can be installed in parallel. Consider adding additional time to account for rolling back servers if troubleshooting is required.
Make sure that your perpetual licenses are supported. Visit support.blackberry.com/community to read article 36537.
Perpetual licenses are issued for specific versions of
BlackBerry UEMand are not compatible with later versions. If perpetual licenses are covered by a valid support contract, automatic version updates are supported.
If your organization uses a proxy server for Internet access, verify that you have the computer name, port number, and credentials for the proxy server.
If your organization uses
AppleVPP accounts, after the upgrade you must generate a new .vpp token file and edit your
AppleVPP account information at Apps > iOS App licenses.
If you are planning a multistage upgrade, review the upgrade documentation for the versions you are upgrading to.