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Create an administrator account that
Cisco ISE
can use

Cisco Identity Services Engine
(ISE) requires a dedicated
BlackBerry UEM
administrator account that it can use to retrieve data about devices. You can use an existing administrator account or you can create a new administrator account. It must be a local administrator account (not a directory user). The administrator account requires a role with the following permissions:
  • View users and activated devices
  • Manage devices
  • Lock device and set message
  • Delete only work data
  • Delete all device data
The default Security Administrator and Enterprise Administrator roles have these permissions. To create a new administrator account with a custom role, complete the following steps using an administrator account with the Security Administrator role.
If you want to create a custom role for the administrator account, in the
BlackBerry UEM
management console, click
Settings > Administrators > Roles >
. Select the necessary permissions. Click
  1. In the
    BlackBerry UEM
    management console, on the menu bar, click
  2. Click
    Add user
  3. Click the
  4. Specify a first name, last name, display name, username, and email address.
  5. In the
    Console password
    field, type a password for the administrator account.
  6. Select the
    Do not set device activation password
  7. Click
  8. On the menu bar, click
  9. Click
    Administrators > Users
  10. Click .
  11. Search for and click the user account that you created.
  12. In the
    drop-down list, click the custom role that you created, the default Security Administrator role, or the default Enterprise Administrator role.
  13. Click