Retrieving device logs
You can retrieve log files from devices, using the following methods:
You can retrieve log files from devices by using the "Get device logs" command. A snapshot of the log files for the device is collected every time you use the device command to retrieve them. Users are notified of your ability to collect system log files during device activation and may be notified again when you send the command to retrieve the log files, depending on the device settings.
Androiddevices must have the
BlackBerry UEM Clientinstalled and the log files retrieved are
BlackBerry UEM Clientlogs only.
BlackBerry 10devices, all device logs are retrieved.
Device users can email log files to their administrator from the Help menu in the
BlackBerry UEM Client.
You can send
BlackBerry 10device log files to
BlackBerry Technical Support Servicesby using the Submit logs to
BlackBerryIT policy rule to specify whether the device can generate and send log files.
Windows 10device users can email log files to their administrator from the Help menu in the
BlackBerry UEMApp Catalog.