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Managing and monitoring activated 

After devices are activated and managed by an IT policy and profiles, you have several features available to control users' devices.
You have the following options: 
Check for available software updates and update the device
You can view available OS updates for all managed devices. You can force the following devices to install an available update:
  • Supervised devices running 
     10.3 and later
  • Supervised DEP devices
For more information, see the Administration content.
Turn on location settings and enable Lost Mode
You can turn on location settings to track the location of 
 devices. You can also enable Lost Mode to find a lost device.
For more information, see the Administration content
Enable Activation Lock
The Activation Lock feature on 
 devices requires users to confirm the 
 ID and password to disable Find My 
, delete data from the device, or reactivate and use the device. 
To manage the Activation Lock feature in 
BlackBerry UEM
  • The device must be supervised.
  • The device must have an 
     account configured.
  • The device must have Find My 
     or Find My 
BlackBerry UEM
 stores a bypass code that you can use to clear the lock so that data on the device can be deleted and it can be reactivated without the user's 
 ID and password.
For more information, see the Administration content
Retrieve device logs
You can retrieve logs from devices for monitoring and troubleshooting purposes.
For more information, see the Administration content
Deactivate a device
When you or a user deactivates a device, the connection between the device and the user account in 
BlackBerry UEM
 is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.
You can deactivate a device using the "Delete all device data" or "Delete only work data" command.
Users can deactivate an 
 device by selecting Deactivate My Device on the About screen in the 
BlackBerry UEM Client