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Create a device SR requirements profile for 
Samsung KNOX

Verify that an E-FOTA license has been added to 
BlackBerry UEM
. To use E-FOTA, you must Allow OTA updates in the associated 
 IT policy in the 
BlackBerry UEM
 management console. (For information on troubleshooting 
 E-FOTA error codes, visit
  1. On the menu bar, click 
    Policies and Profiles
  2. Click 
    Compliance > Device SR requirements
  3. Click  The Add icon .
  4. Type a name and description for the profile.
  5. Click the 
  6. In the 
    Samsung device firmware rule
     table, click  The Add icon .
  7. In the 
    Device model
     field, enter the device model or select one from the drop-down list.
  8. In the 
     drop-down list, select a language.
  9. In the 
    Carrier code
     field, enter the CSC code for the wireless service provider for the device. 
  10. Click 
    Get firmware version
  11. Repeat steps 5 to 8 for each firmware rule that you want to add.
  12. When you are done, click 
  13. In the 
    Samsung device firmware rules
     table, click 
     beside the firmware version you added.
  14. In the 
    Schedule forced update
     dialog box, do the following:
    1. In the 
      Schedule forced update between
       fields, select a date range when the update must be installed. The date range must be 3 and 7 days. The default value is 7 days.
    2. In the 
      Schedule forced update during the hours of
       drop-down lists, specify when the forced update must be installed and the time zone for the user. The time range must be between 1 and 12 hours. 
  15. Click 
If necessary, rank profiles.