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Enable
BlackBerry Secure Connect Plus

If you want to allow devices to use
BlackBerry Secure Connect Plus
, you must enable
BlackBerry Secure Connect Plus
in an enterprise connectivity profile and assign the profile to users and groups. By default,
BlackBerry Secure Connect Plus
is enabled for
BlackBerry 10
and supported
Android
devices. For
iOS
devices,
BlackBerry Secure Connect Plus
is not enabled by default.
You can do one of the following:
  • Verify that
    BlackBerry Secure Connect Plus
    is enabled in the Default enterprise connectivity profile for the appropriate device types. If a user account is not assigned a custom enterprise connectivity profile directly or through group membership,
    BlackBerry UEM
    assigns the Default profile.
  • Create a custom enterprise connectivity profile using the following instructions and assign it to users and groups.
When the enterprise connectivity profile is applied to the device after activation,
BlackBerry UEM
installs the
BlackBerry Connectivity
app on the device (for
Android
devices that have a work profile, the app is installed automatically from
Google Play
; for
iOS
devices, the app is installed automatically from the
App Store
). On
BlackBerry 10
devices, the app is hidden and does not require user interaction.
BlackBerry
releases new versions of the app to support new features and enhancements. For instructions on upgrading the app, and to learn about the latest known and fixed issues, see the
BlackBerry Connectivity
app Release Notes
.
  1. In the management console, on the menu bar, click
    Policies and Profiles
    .
  2. Click
    Networks and connections > Enterprise connectivity
    .
  3. Click .
  4. If you created and configured one or more server groups to direct
    BlackBerry Secure Connect Plus
    traffic to a specific regional path to the
    BlackBerry Infrastructure
    , in the
    BlackBerry Secure Connect Plus server group
    drop-down list, click the appropriate server group.
  5. Configure the appropriate values for the profile settings for each device type. For more information about each profile setting, see Enterprise connectivity profile settings.
  6. Click
    Add
    .
  7. Assign the profile to groups or user accounts.
  8. If you configured per-app VPN for
    iOS
    devices, when you assign an app or app group, associate it with the appropriate enterprise connectivity profile.
  • On
    Samsung KNOX Workspace
    and
    Android
    devices that have a work profile, the
    BlackBerry Connectivity
    app prompts users to allow it to run as a VPN and to allow access to private keys on the device. Instruct users to accept the requests.
    Samsung KNOX Workspace
    ,
    Android
    devices that have a work profile, and
    iOS
    device users can open the app to view the status of the connection. No further action is required from users.
  • If you created more than one enterprise connectivity profile, rank the profiles.
  • If you want to implement custom encryption for
    BlackBerry Secure Connect Plus
    , you must complete extra configuration tasks before users activate
    BlackBerry 10
    devices. See "Implementing custom encryption."
  • If you are troubleshooting a connection issue with a
    KNOX Workspace
    ,
    Android
    device that has a work profile, or
    iOS
    device, the app allows the user to send the device logs to an administrator's email address (the user enters an email address that you must provide). Note that the logs are not viewable with Winzip. It is recommended to use another utility such as 7-Zip.