Skip Navigation

Add user accounts using a .csv file

For an example of a .csv file, refer to About the user accounts .csv file.
  • If the .csv file contains directory user accounts, verify that
    BlackBerry UEM
    is connected to your company directory.
  • Verify that the number of columns match the number of headers in the .csv file.
  • Verify that the required columns are included.
  • Verify that the information in the columns is correct.
  1. On the menu bar, click
    Users
    .
  2. Select the
    All users
    or
    Managed devices
    tab.
  3. Click
    Add user
    .
  4. Click the
    Import
    tab.
  5. Click
    Browse
    and navigate to the .csv file that contains the user accounts that you want to add.
  6. Click
    Load
    .
  7. If errors are reported, perform the following actions:
    1. Correct the errors in the .csv file.
    2. Click
      Browse
      and navigate to the .csv file.
    3. Click
      Load
      .
    4. Repeat step 6 until all errors are corrected.
  8. If the .csv file does not use the "Group membership" column and local groups exist in
    BlackBerry UEM
    , perform the following actions if you want to add user accounts to groups:
    1. In the
      Available groups
      list, select one or more groups and click .
    2. Click
      Next
      .
    When you import the .csv file, all user accounts are added to the local groups that you select. If a user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between
    BlackBerry UEM
    and your company directory occurs.
    To add user accounts to groups that are assigned an administrative role, you must be a Security Administrator.
  9. Review the list of user accounts and perform one of the following actions:
    • To correct the errors for any invalid directory user accounts, click
      Cancel
      and go to step 6.
    • To add the valid user accounts, click
      Import
      . Any invalid directory user accounts are ignored.
If the
BlackBerry UEM
domain supports
BlackBerry
OS (version 5.0 to 7.1) devices, to enable
BlackBerry
OS device activation for directory user accounts, edit user account information.