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Remove services from a user

If
BlackBerry UEM
is enabled for one or more value-added services, and a user is enabled for a service, you can remove the service from a user. You can also remove MDM controls, without deleting the user account from
BlackBerry UEM
.
  • Before you can remove MDM controls, you must remove activated devices from a user.
  • Before you can remove the
    Enterprise Identity
    service, you must remove all
    Enterprise Identity
    assignments.
  1. On the menu bar, click
    Users > All users
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click .
  5. Perform any of the following tasks:
    Task
    Steps
    Remove MDM services
    1. Click on Managed devices.
    2. Click
      Save
      .
    Remove
    Workspaces
    service
    1. Click on
      Workspaces
      .
    2. In the
      Remove WatchDox by BlackBerry
      dialog screen, select one of the following options:
      • Delete all files owned by this user and revoke memberships from all workspace groups and distribution lists
      • Transfer this user's files and membership in workspace groups and distribution lists to a different email address.
        In the
        Email address
        field, type a contact email address. A new user account is created if the email address is not associated with an existing user account.
    3. Click
      Remove
      .
    Remove
    Enterprise Identity
    service
    1. Click on
      Enterprise Identity
      .
    2. Click
      Save
      .
To enable a service, see Enable services for a user.