Skip Navigation

Create a user account

  • If you want to add a directory user, verify that 
    BlackBerry UEM
     is connected to your company directory. For information about connecting 
    BlackBerry UEM
     to a company directory and enabling directory-linked groups, see the Configuration content.
  • If you want to enable the 
    BlackBerry Workspaces
     service for your users, verify that the 
    Workspaces
     plug-in for 
    BlackBerry UEM
     is installed on each instance of 
    BlackBerry UEM
     in your environment. For more information about installing the 
    Workspaces
     service, contact your 
    Workspaces
     account representative. 
  1. On the menu bar, click 
    Users > Managed devices
    .
  2. Click 
    Add user
    .
  3. Perform one of the following tasks:
    Task
    Steps
    Add a directory user
    1. On the 
      Company directory
       tab, in the search field, specify the search criteria for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.
    2. In the search results, select the user account.
    Add a local user
    1. Click the 
      Local
       tab.
    2. Type the 
      First name
       and 
      Last name
       for the user account.
    3. In the 
      Display name
       field, make changes if necessary. The display name is automatically configured with the first and last name that you specified.
    4. In the 
      Username
       field, enter a unique username for the user account.
    5. In the 
      Email address
       field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as 
      Workspaces
       or device management. 
    6.  Optionally, click 
      Additional user details
       and fill in the fields as needed.
  4. If local groups exist in 
    BlackBerry UEM
     and you want to add the user account to groups, in the 
    Available groups
     list, select one or more groups and click  .
    When you create a user account, you can add it only to local groups in 
    BlackBerry UEM
    . If the user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between 
    BlackBerry UEM
     and your company directory occurs.
    To add a user account to groups that are assigned an administrative role, you must be a Security Administrator.
  5. If you add a local user, in the 
    Account password
     field, create a password for 
    BlackBerry UEM Self-Service
    . If the user is assigned an administrative role, they can also use the password to access the management console.
  6. In the 
    Enabled services
     section, select the 
    Enable user for device management
     option. 
  7. If the 
    Workspaces
     plug-in for 
    BlackBerry UEM
     is installed in the domain, to enable the 
    Workspaces
     service, perform the following actions: 
    1. In the 
      BlackBerry Workspaces
       section, select the 
      Enable BlackBerry Workspaces
       check box. By default, users enabled with the 
      Workspaces
       service receive the Visitor role.
    2. Select one or more user roles. Click  .
  8. Perform one of the following tasks:
    Task
    Steps
    Have users activate devices with the activation profile that is currently assigned to them.
    1. In the 
      Activation option
       drop-down list, select 
      Default device activation
      .
    2. In the 
      Activation password
       drop-down list, select whether you want to set the password or autogenerate a password.
    3. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    4. If you want the activation password to be valid only for one device activation, select 
      Activation period expires after the first device is activated
      .
    5. In the 
      Activation email template
       drop-down list, select a template to use for the activation email.
    Pair an activation password with a specific activation profile. 
    1. In the 
      Activation option
       drop-down list, select 
      Device activation with specified activation profile
      .
    2. In the 
      Activation profile
       drop-down list, select the activation profile that you want to pair with a password.
    3. In the 
      Activation password
       drop-down list, select whether you want to set the password or autogenerate a password.
    4. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    5. If you want the activation password to be valid only for one device activation, select 
      Activation period expires after the first device is activated
      .
    6. In the 
      Activation email template
       drop-down list, click a template to use for the activation email.
    Allow users to activate only 
    BlackBerry Dynamics
     apps
    1. In the 
      Activation option
       drop-down list, select 
      BlackBerry Dynamics access key generation
      .
    2. In the 
      Number of access keys to generate
       drop-down list, select the number of keys. Each key can be used only once to activate a 
      BlackBerry Dynamics
       app.
    3. Select the number of days that you want the access key to remain valid.
    4. In the 
      Activation email template
       drop-down list, click a template to use for the activation email.
    Add user to 
    BlackBerry UEM
     only.
    1. In the 
      Activation option
       drop-down list, select 
      Do not set
      .
  9. If the 
    BlackBerry UEM
     domain supports 
    BlackBerry
     OS (version 5.0 to 7.1) devices, to enable 
    BlackBerry
     OS device activation for a directory user, perform the following actions:
    1. Select the 
      Allow user to activate a BlackBerry OS device
       check box.
    2. In the 
      BlackBerry OS mail server
       drop-down list, click the name of a server.
    The directory user must exist on the work mail server that the 
    BlackBerry
     OS mail server connects to.
  10. If you use custom variables, expand 
    Custom variables
     and specify the appropriate values for the variables that you defined.
  11. Perform one of the following actions:
    • To save the user account, click 
      Save
      .
    • To save the user account and create another user account, click 
      Save and new
      .