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Allow a device to access
Microsoft ActiveSync

If
BlackBerry UEM
cannot obtain an
Exchange ActiveSync
ID from a device, it is not added to the allowed list for
Microsoft Exchange
. You can manually add these devices to the allowed list from the Restricted
Exchange ActiveSync
devices list. For example, if an
Android
device is activated using the MDM activation type,
BlackBerry UEM
is not able to obtain an
Exchange ActiveSync
ID and you must manually whitelist the device in the Restricted
Exchange ActiveSync
devices list.
  1. On the menu bar, click
    Users > Exchange gatekeeping
    .
  2. Search for a device.
  3. In the
    Action
    column, click .