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Create an email profile

The required profile settings vary for each device type and depend on the mail server used in your organization's environment.
  • If you use certificate-based authentication between devices and your mail server, you must create a CA certificate profile and assign it to users. You must also make sure that devices have a trusted client certificate.
  • To automatically apply an email profile to 
    Android
     devices, the device must meet one of the following criteria. If the device does not meet any of these criteria, 
    BlackBerry UEM
     still sends the email profile to 
    Android
     devices, but the user must manually configure the connection to the mail server:
    • Android Enterprise
       devices
    • Samsung KNOX
       and 
      Samsung KNOX Workspace
       devices
    • Motorola
       devices
  • If you plan to use the 
    BlackBerry Secure Gateway
     to provide a secure connection to your organization's mail server through the 
    BlackBerry Infrastructure
     and 
    BlackBerry UEM
     for 
    iOS
     devices, verify that your organization has the appropriate 
    BlackBerry UEM
     licenses. For more information, see the Licensing content.
  1. On the menu bar, click 
    Policies and Profiles
    .
  2. Click 
    Email, calendar and contacts > Email
    .
  3. Click  .
  4. Type a name and description for the profile.
  5. If necessary, type the domain name of the mail server. If the profile is for multiple users who may be in different 
    Microsoft Active Directory
     domains, you can use the 
    %UserDomain%
     variable.
  6. In the 
    Email address
     field, perform one of the following actions:
    • If the profile is for one user, type the email address of the user.
    • If the profile is for multiple users, type 
      %UserEmailAddress%
      .
  7. Type the host name or IP address of the mail server.
  8. In the 
    Username
     field, perform one of the following actions: 
    • If the profile is for one user, type the username.
    • If the profile is for multiple users, type 
      %UserName%
      .
    • If the profile is for multiple users in an 
      IBM Notes Traveler
       environment, type 
      %UserDisplayName%
      .
  9. If you configured server groups to direct 
    BlackBerry Secure Gateway
     traffic to a specific regional connection to the 
    BlackBerry Infrastructure
    , in the 
    BlackBerry Secure Gateway Service server group
     drop-down list, click the appropriate server group.
    For more information about the 
    BlackBerry Connectivity Node
     and server groups, see the Planning content and the Installation and upgrade content.
  10. Click the tab for each device type in your organization and configure the appropriate values for each profile setting. For details about each profile setting, see Email profile settings.
  11. Click 
    Add
    .
If necessary, rank profiles.