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Get device logs using a
BlackBerry UEM

You can use a
BlackBerry UEM
command to get log files from the following device types:
  • iOS
  • Android
  • BlackBerry 10
  • BlackBerry 10
    devices must be running
    BlackBerry 10 OS
    version 10.3.1 and later. For devices activated with the "
    Work and personal - Corporate
    " activation type, users must enable Remote Log Collection. For more information, visit to read article KB36424.
  • iOS
    devices must have the
    BlackBerry UEM Client
  • By default, the Junior HelpDesk role cannot retrieve log files.
  1. On the menu bar, click
    Users > Managed devices
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the device tab.
  5. In the
    Manage devices
    window, click
    Get device logs
  6. Click
Retrieve the device log files. By default, the log files are stored in C:\Program Files\BlackBerry\UEM\Logs\device_logs.