Activate a 
Windows 10 Mobile
 device

Send the following activation instructions to the device user.
  1. In the browser on your device, type or paste the certificate server address. You can find the certificate server address in the activation email you received. If you did not receive a link to the certificate, contact your administrator for assistance.
  2. Tap the certificate.
  3. Tap 
    install
    .
  4. Tap 
    ok
    .
  5. Tap the 
    Windows
     button to return to the Start menu.
  6. Swipe left to open the apps menu.
  7. Perform one of the following tasks:
    Device OS version
    Steps
    Windows 10
     version 1607 or later
    1. Tap 
      Settings > Accounts > Access work or school
      .
    2. Tap 
      Enroll only in device management
      .
    Windows 10
     version earlier than 1607
    1. Tap 
      Settings > Accounts > Work access
      .
    2. Tap 
      Connect
      .
  8. In the 
    Email address
     field, type your work email address and tap 
    Enter
    .
  9. If you are prompted, in the 
    Server
     field, type the server name and tap 
    Continue
    . You can find the server name in the activation email that you received from your administrator or in 
    BlackBerry UEM Self-Service
     when you set your activation password.
  10. In the 
    Activation password
     field, type your activation password and tap 
    Continue
    . You can find your activation password in an email that you received from your administrator, or you can set your own activation password in 
    BlackBerry UEM Self-Service
    .
  11. Tap 
    Finished
    .
  12. The activation process is complete.
  • To verify that the activation process completed successfully, you can perform the following actions:
    • On the device, click Settings > Accounts > Access work or school (or Work access) to confirm that your device is connected to 
      BlackBerry UEM
      . Click the briefcase icon > Info to check the sync status information.
    • In 
      BlackBerry UEM Self-Service
      , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.
  • If requested by your administrator, add your work account to Accounts used by other apps so that you can access required online apps.
    • For 
      Windows 10
       version 1607 or later, click Settings > Accounts > Access work and school > Connect. Type your work email address and password.
    • For 
      Windows 10
       version earlier than 1607, click Settings > Accounts > Your email and accounts. Under Accounts used by other apps, click Add a work or school account, and type your work email address and password.